Your right to cancel, and why you are asked to give it up
If you are a consumer in the EU or the UK, the law gives you 14 days to
withdraw from a distance purchase without giving a reason. For most
things you send the item back. This is a download — the
complete source code and the entire research record arrive at once, and there is
no version of them you can return.
The law provides for exactly that situation. The right can end early, but only
if you ask for delivery to start inside the 14 days and
acknowledge that asking ends the right. That is what the last checkbox at
checkout is, and it is worded that way deliberately:
“I expressly request that Apexstoa begin
supplying the software and research files immediately, before the 14-day
withdrawal period has ended, and I acknowledge that I lose my right of
withdrawal once the download begins.”
Until the download begins, you can still cancel. Write to
apexstoa@proton.me — any clear
statement is enough, and the form below is offered only for convenience. You will
be refunded in full, using the same means of payment, without undue delay and no
later than 14 days after you tell us, and the download links for your order are
switched off.
Because you asked for delivery to start at once and acknowledged that this
ends the right, the right to cancel ends once the download
begins. The delivery email confirms that request in writing, with the
time you gave it. It does not affect anything else. If the software is
defective, section 06 above and the licence still apply, and nothing here removes
a right your own country's law makes mandatory.
Model cancellation form · you do not have to use it
To: Apexstoa, apexstoa@proton.me
I hereby give notice that I withdraw from my contract for the
supply of the following digital content:
Order number ......................................
Ordered on ........................................
Name of consumer ..................................
Address of consumer ...............................
Signature (only if sent on paper) .................
Date ..............................................